Q: Toolbar not functioning correctly (ie: Buttons do not function.  Saving please wait… but never saves etc.)

A: This is generally due to Adobe caching the toolbar.  The first resolution would be to close out of the forms then double click the Adobe icon on your desktop. 

1.            Go to Edit at the top and then to Preferences. 

2.            Click on the Search section to the left. 

3.            Click on the button that says Purge Cache Contents to clear the Adobe cache. 

4.            Also you may want to uncheck Enable Fast Find to prevent the issue from coming back. 

  If this does not resolve the issue.

1.            Go to the control panel and then to add/remove programs. 

2.            Uninstall any version of the Adobe reader you have installed. 

3.            Once this has been done go to www.adobe.com and click on the button that says “Get Adobe                Reader”  You do not have to install any other Adobe add-ons or Toolbars in addition to                               the free Reader.

4.            Follow the onscreen instructions to install the latest version of the reader.

Q:  Form and Toolbar load in separate windows

A:  This has happens occasionally after the Adobe Reader does an auto update.

1.            Close out of the forms and then open Adobe icon on your desktop.

2.            Go to Edit, Preferences

3.            Then to go the Internet section on the left. 

4.            Uncheck Display PDF in browser and then click ok. If you are asked to restart the computer                 please do so. 

5.            After this has been done go back to the same location and recheck the option.

  If this does not resolve the issue.

1.            go to the control panel and then to Add/Remove programs. 

2.            Uninstall any version of the Adobe reader you have installed. 

3.            Once this has been done go to www.adobe.com and click on the button that says “Get Adobe                Reader”

4.            Follow the onscreen instructions to install the latest version of the reader.

Q:  Red X instead of the list of forms.

A:           This is due to either not having Sun Java installed in the system. 

1.            To get the latest version of java go to www.java.com  

2.            Click on the green button in the top left corner that says free Java download.

3.            Follow the onscreen instructions to install Java. 

  To make sure Java is installed.

1.            Open Internet Explorer then go to Tools, Internet Options and then to Advanced. 

2.            Scroll down to the bottom of the list.

3.            Make sure that Java (Sun) is on the list above Multimedia. 

4.            Click the Programs tab at the top and click on the Manage Add-ons button at the bottom. 

5.            Look through the list for Sun Java Console and make sure it is enabled. 

6.            Close all open Internet Explorer windows.

Q:  Cannot see old forms

A:  By default TransactionDesk only shows forms modified in the last 90 days.  When you are on the list of available forms you will see an option that says “View other periods:” Change this to All Forms and then click on go.  You will now be able to see all saved forms within the system.

Any other Issues,

Close out of the forms and then open Adobe Reader(you should have an icon on your desktop or in the start menu).  Go to Edit at the top and then to Preferences.  Click on the JavaScript Category on the left and uncheck Enabled global object security policy.  Next click on the Search category and click on the button that says Purge Cache Contents and uncheck enable fast find and then click OK.

If you have any questions please contact Transaction Desk at 1-800-668-8768 or email them at support@instanetforms.com